CITRIX ON-DEMAND ACCESS FEATURES

 

SmartAccess

Citrix SmartAccess provides situational-based access tailored to any user environment with sense-and-respond technology, improving productivity while ensuring a highly secure access environment. Citrix’s unique SmartAccess capability analyzes the access scenario and then delivers the appropriate level of access without compromising security. Depending on who and where users are and what device and network they’re using, they may be granted different levels of access—the ability to preview applications and documents but not edit them, or edit but not save locally, or edit but not print, and so on.

Key Benefits

Security and Control

• Provides granular access control to applications and information based on user, device, location and connection

• Controls information by controlling whether users can download, edit, print or preview documents

• Protects information from inadvertently being left on client devices

Mobile Access

• Delivers greater access to dynamic and mobile users without compromising security

User Productivity

• Ensures that users have on-demand access to information and data to get their jobs done

• Enables file access from any device, including those with small-display form factors

SmoothRoaming

Citrix SmoothRoaming provides personal access continuity across devices, locations and networks, increasing user productivity and enhancing the quality of work. Users need to log in only once to access all of their applications. From there, the device and network independence of Citrix access infrastructure enables seamless transitions across access scenarios. This ensures a consistent user experience as users change devices, locations, printers, and so on, by automatically reformatting the application presentation for the form factors of new devices. It also ensures persistent access as users move between wired and wireless networks, even across wireless dead zones.

Key Benefits

User Productivity

• Increases productivity with access continuity as users roam across devices, locations and networks

• Delivers full-function applications over the Web and wireless networks

User Experience

• Enables device independence with consistent application performance

• Maintains open sessions even during temporary loss of network connection

Line of Business Performance

• Enables up-to-date and accurate information entry to speed processing and improve sales, services, public safety and patient care

Instant Collaboration

Citrix Instant Collaboration enables individuals to easily share workspaces and information—from anywhere, with anyone—to dramatically increase the productivity of meetings and workgroups. By eliminating the complexities of scheduling, starting and attending online conferences, while also maintaining the highest standards of security and confidentiality, Instant Collaboration provides every worker with conferencing capabilities that actually encourage frequent use because of its speed, simplicity and suitability for both ad hoc and planned meetings. With Instant Collaboration, organizations with flexible work schedules, remote offices, field workers, telecommuters or outsourced vendors can facilitate teamwork while saving the costs and inconveniences of travel.

Key Benefits

Ease of Use

• One-click meetings provide simple, quick access to colleagues for collaboration

• Simplicity encourages ad hoc and frequent meetings to achieve greater productivity

Meeting Productivity

• Enables remote workers to communicate visually for greater impact and clarity

• Enables direct collaboration on documents in real-time

• Enables sharing of anything on the desktop, not only applications or documents

Cost Reduction

• Reduces travel costs and extends effective coverage of geographically dispersed workers

• For sales organizations, online presentations and demonstrations help qualify prospects better and reduce cost of sales

On-Demand Assistance

Citrix On-Demand Assistance is a remote-support capability, enabling enterprises to provide advanced technical support to customers and end-users anywhere around the world without having to travel on-site. On-Demand Assistance ensures that end-users get their technical issues solved quickly, accurately and securely. With this capability, support organizations can expand service offerings, reduce the cost of support, improve first-call resolution, and increase the productivity of end-users and support agents. The result is improved end-user satisfaction and reduced support staff turnover.

Key Benefits for Internal Help Desks

User Satisfaction

• Provides employees with faster resolution of technical issues, anywhere, anytime

• Increases support staff job satisfaction

Cost of Support

• Reduces travel costs and improves support-agent productivity

Business Growth

• Facilitates employee growth, corporate expansion, and mergers and acquisitions with immediate availability of advanced remote technical support anywhere in the world

Key Benefits for Call Centers

User Satisfaction

• Increases customer satisfaction with faster resolution of issues

• Builds customer loyalty and earns repeat business

Cost of Support

• Reduces costs and increases productivity to support more customers and grow revenue

Business Growth

• Makes it easier to expand geographic reach to a larger customer base without compromising service quality

Robust and Resilient Foundation

The Robust and Resilient Foundation provided by Citrix access infrastructure improves the cost-effectiveness of IT and the productivity of employees by ensuring continuous, reliable access regardless of business or technical disruptions, corporate growth, technology evolutions, or organizational changes. By future-proofing IT against any business or technology changes, Citrix access infrastructure gives IT administrators the power to say, “We anticipated that!” to any request to support strategic business initiatives such as application centralization, mergers and acquisitions (M&A), branch office expansion, and partner commerce.

Key Benefits

TCO

• Rapidly deploys business-critical applications and data across the extended enterprise

• Lowers the cost of computing, including hardware and software deployment and maintenance

• Maximizes existing server and client hardware and software investments through leverage, integration, and compatibility

• Enables IT staffs to do more with less

System Performance

• Increases application performance and consistency in resource usage

• Maintains a high availability of services and facilitates service level agreements (SLAs)

• Ensures fast recovery from business and technological disruptions

• Enables better support of business expansion including user population growth and broadening network access

Secure by Design

Citrix access infrastructure is Secure by Design, providing secure access as a foundation, not an afterthought. Applications are centralized on Citrix servers, placing access control completely in the hands of the IT staff.  Policy-based controls allow IT organizations to easily restrict who gets access to what information and when. The information is virtualized and encrypted for transmission, enabling secure use of untrusted networks. Finally, Citrix efficiently guards the front door of any resource through effective and efficient management of the authentication process delivered through a range of access gateways. Altogether, this approach to security provides the right degree of protection for organizations that want to extend access without compromising security.

Key Benefits

Security Risk Reduction

• Reduces security risks and costs by monitoring and controlling access from a single point, keeping data in the data center under the management and control of IT staff

• Supports mobile and external users and devices securely with the same infrastructure, including access from partner systems and from locked-down or un-trusted devices

• Prevents lost downtime and negative financial impact to the business caused by malicious hacker attacks

Regulatory Compliance

• Assures compliance with regulatory requirements through a sound and secure network architecture, and granular control of information access and flow

IT Competitive Advantage

• Drives operational advantage by providing greater flexibility in how, from where and with what device people can access corporate data while concurrently assuring security of networks and information

Defends competitive advantage by ensuring that only authorized users access business applications and information

Integrated Identity Management

Citrix Integrated Identity Management provides secure, granular, policy-based access to enterprise applications and information to improve IT security and maximize organizational efficiency. Managing user accounts and rights is becoming more difficult as users need access to more and more IT resources and as business processes are extended to customers and business partners.  Further, these resources are frequently deployed across heterogeneous platforms that require independent user credentials.  At the same time, regulations require that organizations become more accountable in tracking user access. Integrated Identity Management enables IT administrators to solve these challenges by instantly provisioning and de-provisioning access to infrastructure resources, and efficiently managing and controlling access at a granular level.

Key Benefits

Network Security

• Leverages strong password credentials rather than a series of weak ones

• Automates the password change process and keeps passwords hidden from end users

• Interoperates with strong multi-factor authentication devices like smart cards, tokens, and biometric devices

Regulatory Compliance

• Reduces likelihood of password management as a security breach when complying with corporate standards or regulatory requirements (e.g., Sarbanes-Oxley, HIPAA)

• Tracks who accesses applications, when applications are accessed, and password change events

User Productivity

• Speeds authentication by providing a single logon to password-protected Windows, UNIX, Web and host-based applications

• Enables users to reset their primary network passwords from their own PC, reducing disruption and the need to call the help desk

Cost Control

• Reduces the number of costly help desk calls for password support

End-to-End Visibility

Citrix End-to-End Visibility simplifies the deployment, monitoring, measurement and management of IT services by giving IT administrators the power to understand who is using what, how often and to what extent. Administrators can observe, monitor, measure, audit, report and archive all of the dimensions of information flow throughout the computing environment. This enables informed decisions regarding application consolidation and retirement, capacity planning, service level agreements and departmental charge-back. Ultimately, this capability enables IT to deliver computing services on a utility model.

Key Benefits

Service Level Agreements

• Scheduled reporting provides proof of application availability and service reliability

• Real-time monitoring and configurable alerting enables proactive support response

• Custom views and built-in diagnostics enable grouping of resources for pin-point monitoring and proactive support

• Reporting tools determine service costs for billing, budgeting and ROI tracking

Regulatory Compliance

• Lowers costs to achieve and maintain corporate standards and regulatory compliance

• Enables on-demand monitoring and reporting of IT infrastructure access controls

Capacity Planning

• On-demand reporting provides up-to-the-minute measurement of utilization and growth trends

• Real-time alerting enables rapid response when capacity thresholds are reached

IT Consolidation

• A common management interface consolidates access infrastructure visibility into a single enterprise dashboard

• A consolidated view of service utilization enables intelligent application retirement and server consolidation planning