Support Desk: (203) 929-0000
PCS Critical Care

The PCS Critical Care program provides the

24 x 7

emergency support you need - when you need it.

(800) 340-9890
for current clients only 

PCS Critical Care PCS Critical Care Team

The PCS Critical Care Team

Engineer Support Advantage

90% of cases are resolved on the first call because a qualified, highly trained expert answers every call.

Our Critical Care program includes a unique escalation process which allows access to multiple engineers with various skill sets and expertise. The PCS Critical Care organization is staffed with a team of experts enabling us to provide the proper staff for each individual call.

Our engineers become familiar with your environment over time helping them understand your system inter-dependencies and the reasons behind the design of your infrastructure. This familiarity reduces the time to resolution, eliminates incorrect solution recommendations, and provides you knowledgeable support you can depend on.

PCS Critical Care Team Engineers have a deep knowledge of how to resolve both software and hardware related incidents and take ownership of the entire incident from the initial call until your environment is up and running properly.

Downtime can be devastating to your business. At the same time, in an era of careful capital spending by businesses, the budget needs of IT organizations can be trumped by other priorities. With many IT organizations forced into “maintenance mode”, new technology can take a backseat to simply keeping your environment up and running. Finding more efficient ways to support your infrastructure can free up time and money for IT organizations to try innovative solutions for the business. Allow us to be your single point of contact for all your IT issues so you can concentrate on new initiatives and technology solutions. Our customizable support options provide the right level of phone and on-site support, and parts delivery for your unique business needs. The options include:

  • System tools to monitor your status in real time so you and your PCS Critical Care Team Engineer team can proactively address issues before they affect your network and your employees’ productivity
  • Server and desktop monitoring and maintenance offerings performed 24x7, 365 days a year by experienced, certified technicians
  • 24x7 monitoring of network device, CPU, memory, bandwidth, uptime, VOIP call quality
  • Server and Operating System Management
  • Alert validation and escalation
  • Troubleshooting and remediation
  • Verifying of backups
  • Firewall Management
  • Remote Desktop Connection for easy communication
  • IT Operation Reports
  • Post-mortem documentation to monitor failures and detail service calls
  • Tracking of all existing maintenance contracts and their expirations to ensure that your environment is fully covered

Utilizing these options, you will be able to focus on your core business activities, driving projects designed to improve business flexibility to a successful conclusion instead of wasting time managing network performance problems. Leveraging a single point of contact for all your support needs will get the right engineers on the problem at the right time, minimizing infrastructure downtime and drastically reducing the business impact of infrastructure problems.

Critical Care provides affordable, scalable infrastructure support to businesses ranging from the smallest start-up to some of the largest Fortune 500 companies. Contact us today to find out how you can leverage our team of experts to simplify and streamline the support for your IT infrastructure.

The Help You Want, Just When Needed

PCS Staffing fills your immediate support needs with proven IT professionals - whether one-time, occasional, or ongoing.

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